I turned back to BeyondTrust support to see if this was a bug. After a clarification was made that I had the cloud appliance they confirmed that I was supported. Although you would think the x64 would install similar to the x86 it apparently leaves behind keys different to the x86 that I could not find from previous installs.
Running the following command once or twice against the installer purges the keys or files that reside. However it does give an error that the application is not installed. I inquired with Beyond Trust if they plan to make the rep console remove the jump clients cleaner from the computer. They were not aware if they would, however there is news of a removal tool but no eta on release.
I have a Bomgar appliance. I will post my msi install script tonight when I can get to it. It is very reliable now. There are also one or two gotchas when building the jump client installer on the appliance from my experience. I will explain those as well. However, adding the logic and running the installer a second time always seemed to work. It works for x86 and x64 versions of the jump client.
It also fixes an issue I experienced where the jump client is stuck in limbo from a previous install but isn't working properly. That was my go to after I couldn't get the MSI's to work. I called it in and I got a generic call center rep, so i summarized it as mass jump client deployment. They sent me a link to the same documentation I found that they have publicly posted about jump client creation.
Super helpful! You went above and beyond of what I would have ever scripted, but I guess you gotta do what it takes to make it work. I still want to confirm that I could run and install correctly before getting into the scripting part of it. I referenced your script directory's to see if i had files lingering in those places. What I found was, that I had none of those bomgar directories on my workstation.
Per your information, when i created the MSI I did have it checked to install elevated if possible. The log file output hasn't really changed, it still showing a 0 at the end of the install.
I have had jump clients and rep consoles on several machines in the past. I've ended up changing how I deploy jump clients. I've also crafted my own "removal tool" for Jump Clients. Frankly, the JumpClient installers are I don't want to say junk, but they're definitely finicky. There are still some machines that fail 4x inexplicably and then succeed on the 5th try. By fail I mean they immediately uninstall themselves, the installer code 0s.
I think these are just transient connectivity issues, where the newborn client can't talk to the cloud appliance for some reason. They really should have the client wait a little longer, or retry a few times, before removing itself.
But, I've given up asking for that. Message me if you want them. Can you share your scripts, we are about to deploy the jump clients to a new install for our company, reading all these issues concerns me and anything that can make my install easier would be appreciated.
The deployment based on OU is really intriguing. Would you mind PMing me your script as well? We've opened so many support tickets over the years and never get anywhere. Love the platform but man the app is If you could share your scripts with me it would be appreciated. I have seen this issue so much since I started where I am now and it is driving me nuts to figure out. Laplink Software, Inc. Neil Laplink. Which of the following retains the information it's storing when the system power is turned off?
Submit ». Get answers from your peers along with millions of IT pros who visit Spiceworks. Best Answer. Adbru This person is a verified professional. Verify your account to enable IT peers to see that you are a professional. Per Jrp78 script I found that the x86 client did create a folder in Text. View this "Best Answer" in the replies below ». Thai Pepper. If you find a suspicious directory here, it may be a good idea to investigate this process further.
Another tool that can sometimes help you detect bad processes is Microsoft's Process Explorer. Start the program it does not require installation and activate "Check Legends" under Options. If the "Verified Signer" status of a process is listed as "Unable to Verify", you should take a moment look at the process.
Not all good Windows processes have a Verified Signature label, but neither do any of the bad ones. If you had any difficulties with this executable, you should determine if it's trustworthy before deleting bomgar-scc.
To do this, find this process in Task Manager. If you suspect that you may be infected with a virus, then you must attempt to fix it immediately. To delete the bomgar-scc. Note that not all tools can detect every type of malware, so you may need to try several options before you're successful. In addition, the functionality of the virus may itself affect the deletion of bomgar-scc. In this case, you must enable Safe Mode with Networking - a secure environment that disables most processes and loads only the most required services and drivers.
When there, you can run a security program and a complete system analysis. You should not delete a safe executable file without a valid reason, as this may affect the performance of any associated programs that use that file. Be sure to keep your software and programs up to date to avoid future problems caused by corrupted files.
With regard to software functionality issues, check driver and software updates more often, so there is little or no risk of such problems occurring.
The best diagnosis for these suspicious files is a complete system analysis with either ASR Pro or this antivirus and malware remover. If the file is classified as malicious, these applications will also delete bomgar-scc. However, if it is not a virus and you need to delete bomgar-scc. If you cannot find it's uninstaller, then you may need to uninstall Bomgar Support Customer Client to completely delete bomgar-scc. We are sorry for the inconvenience. Keeping a record of when and where your bomgar-scc.
A clean and tidy computer is one of the best ways to avoid problems with bomgar-scc. Don't forget to always make regular backups or at least define recovery points. If you have a bigger problem, try to remember the last thing you did or the last thing you installed before the problem. Use the resmon command to identify the processes that are causing your problem.
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